1. Use of this website
By accessing smartforge.one you agree to these terms. The site is provided for information about SmartForge Pte. Ltd. and its smart AI product and platform services. You agree not to misuse the site or attempt to disrupt its operation.
2. Accuracy of information and prices
We take care to keep information current, but content, product descriptions and indicative prices in Singapore dollars (SGD) are provided for general guidance and may change without notice. Indicative prices are not binding offers; a final scope and fee are confirmed in a written agreement.
3. Enquiry process
Submitting an enquiry does not create a contract. It allows us to understand your AI product requirements and prepare a scoped proposal. Any engagement begins only once a separate written agreement is signed by both parties.
4. Cancellation
Cancellation terms for active projects are set out in the applicable engagement agreement. Where no agreement is in place, enquiries may be withdrawn at any time at no cost. For active module deployments, cancellation notice periods and fees follow the terms of the signed contract.
5. Nature of AI and IT services
Our services involve smart automation products, scalable AI platforms, edge and cloud intelligence, IoT data systems and related software integration. We deliver them with professional care but do not warrant uninterrupted or error-free operation, and AI outputs should be validated by qualified personnel before they are relied upon for business, safety or regulatory decisions. Nothing on this site constitutes legal, financial or other professional advice.
6. Limitation of liability
To the extent permitted by Singapore law, SmartForge is not liable for indirect or consequential losses arising from use of this website. Liability for our services is governed by the limitations set out in the relevant engagement agreement. We are not responsible for losses caused by third-party platforms, cloud providers or edge devices outside our direct control.
7. Separate contract recommendation
We recommend that all projects be governed by a detailed written contract covering scope, deliverables, module specifications, timelines, SLAs, fees and responsibilities. These website terms do not replace such a contract.
8. Payments and refunds
Fees for services are invoiced in Singapore dollars (SGD) as set out in the engagement agreement. Accepted payment methods include bank transfer and corporate credit card where agreed. Refunds, where applicable, follow the terms of that agreement. Deposits for module configuration are generally non-refundable once development has commenced, unless otherwise stated in writing.
9. Intellectual property
All content on this website — text, graphics, logos and images — is owned by or licensed to SmartForge and may not be reproduced without permission. Ownership of project deliverables, custom modules and trained models is defined in the relevant engagement agreement.
10. Governing law and jurisdiction
These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections under Singapore law. Our registered address for service of process is 50 Raffles Place, #37-00 Singapore Land Tower, Singapore 048623.
11. Contact
Questions about these terms can be sent to [email protected] or 50 Raffles Place, #37-00 Singapore Land Tower, Singapore 048623.